refund policy
we are here for you, we get it, it doesn't always go smoothly. thats why we've tried to make our returns policy as simple as possible.
we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
to start a return, please contact us so that we can start assisting you with the procedure.
returns
we offer a 30 day exchange or refund guarantee. this 30 day window begins after an order has arrived with the customer.
please note we are not responsible for paying any customs charges (import duty or tax) on any returns. you will be responsible for all costs and charges associated with returning your order. we recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.
orders sent back to the warehouse after the 30 day exchange or refund window has passed will be returned to the customer.
how do i request an exchange or refund?
◾️please contact us and follow the instructions that you'll then receive on email
to qualify for a refund or exchange:
◾️items must be unworn (apart from trying on).
◾️all tags and packaging must be included.
items that do not meet these requirements are not eligible.
exchange policy
you may exchange your purchase within 30 days of the items arriving. please note all items must be unworn with original packaging in order to receive an exchange.
we will send the first exchange from our warehouse for free. for any subsequent exchanges, we will ask you to pay the cost of delivery.
please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. you will be responsible for all costs and charges associated with returning your order. we recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns.
◾️please contact us and follow the instructions that you'll then receive on email
to qualify for an exchange:
◾️items must be unworn (apart from trying on).
◾️all tags, clips, and packaging must be included
items that do not meet these requirements are not eligible.
refund policy
we will refund your order to the original payment method once it has been processed at the warehouse.
◾️please be aware this can take 7-14 days after the order arriving. you will be notified once a refund has been made.
◾️we are unable to refund purchases to a different payment method than the one used to purchase the items.
additional costs
please note we are not responsible for paying any customs charges (import duty or tax) on any returns. you will be responsible for all costs and charges associated with returning your order. we recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.
damages and issues
please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. in the rare event you have received a damaged or faulty item, please contact us within 30 days of the item(s) arriving. please include the following information:
◾️your order number
◾️which item is damaged
◾️a description of the problem
◾️photographic evidence